Managed Services

Managed Services

Improving business performance through our experts and technologies.

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    13Years’ Experience

    We are one of the top managed services companies that give organizations the option to delegate their IT operations, allowing them to reduce cost and keep focus on their core business. Our in-house experts have a wealth of experience and skill set needed to fulfill your tailor-made requirements which help us to be on the cutting edge of technology and make us one of the best IT consulting companies in UAE.

    Involved in
    + 220 M
    Projects
    Provide Support
    + 100
    Countries
    Installed
    + 20 K
    Devices
    Outsourced
    + 250
    ITO Resources

    Solutions

    MANAGED NETWORK SERVICES

    Managed Network Services

    Smartworld is a leading managed network services provider that has proven expertise in networking applications, functions, and services that enable enterprises to outsource and
    remotely operate, monitor and maintain their environments. Our Managed Network services range from: WAN and LAN lines, WAN (SD-WAN) connections, virtual network services, WAN optimization, unified messaging, network administration, managed security firewalls and virtual private networks (VPNs).
    RESOURCE OUTSOURCING

    Resource Outsourcing

    Smartworld numerous Resource outsourcing engagements have helped us gain expertise and provide associated benefits to our clients by reducing costs and streamlining overheads management. Smartworld services include recruiting, training, & development, overseeing organizational structure and staffing requirements, tracking department objectives, goals and strategies and conducting employee orientation programs.
    MANAGED CALL CENTER HELPDESK

    Managed Call Center/Helpdesk

    Smartworld Managed Call Center/Helpdesk organizes client's communication to help businesses respond to customers more quickly and effectively. The service allows support teams to offer the best possible experience to customers. The services ensure to unify all of support channels into one place, gain insight into how support agents are doing, learn about what customers care about through tagging and analytics, proactively help customers with a knowledge base, automate tasks to scale your team and create context around a customer’s journey.
    CONSULTANCY SERVICES

    Consultancy Services

    Smartworld expertise and deep tech background help create a comprehensive IT strategy for a digital and technological transformation of organizations that align with business objectives. The offerings improve and optimize IT architecture, create tech-driven digital strategy, enhance operations planning and effective execution of outlined IT strategy.
    IT SERVICE MANAGEMENT

    IT Service Management

    Smartworld IT service management (ITSM) enables our clients to maximize business value from the use of information technology by taking responsibility for the associated costs and risks. We work across the whole lifecycle of service management, from the original strategy, through design, transition and into live operation. Our service ensures lower IT operations cost, minimal service outages, well-defined, repeatable, and manageable IT processes, efficient analysis of IT problems to reduce repeat incidents, improved efficiency of IT help desk teams, clear expectations on service levels and service availability, risk-free implementation of IT changes and better transparency into IT processes and services.
    TECHNICAL SUPPORT

    Technical Support

    With a combination of superior technology, integration and service delivery, Smartworld technical services and solutions enable organization to become smarter and more efficient, whilst minimizing management and maintenance.
    Smartworld expertise includes structured cabling, fiber optic cabling, blown fiber, pre-terminated cabling systems, small power, intelligent patching and intelligent infrastructure management. The services includes design & consultancy, project management, health & safety consultancy, fully equipped demonstration & pre-staging facility, installation and commissioning and maintenance & support.
    PREVENTIVE MAINaTENANCE

    Preventive Maintenance

    Smartworld undertakes preventive maintenance (PM) contracts to ensure client IT infrastructure maintenance is regularly done and be assure asset uptime, performance and prevent them from failing. The solution includes time-based PM for critical IT assets that have severe impact in the event of a breakdown and usage-based PM for IT assets after certain uptime.

    Differentiators

    Premium Services

    We provide services that support clients across all stages of their IT journey.

    Expertise

    We have deep technical expertise in our areas of focus.

    Support

    We provide local in-country support services.

    Capabilities

    We have bi-lingual language capabilities.

    Management

    We manage multi-vendor and multi-demographics environments.

    Delivery

    We deliver on-time and SLA assurance.

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