Managed Services

Managed Services

Improving business performance through our experts and technologies.

12Years’ Experience

Our Managed Services give you the option to delegate your IT operations, allowing you to reduce cost and keep focus on your core business. Our in-house experts have a wealth of experience and skill set needed to fulfill your tailor-made requirement.

Involved in
+ 220 M
Projects
Provide Support
+ 100
Countries
Installed
+ 20 K
Devices
Outsourced
+ 250
ITO Resources

Solutions

MANAGED NETWORK SERVICES

Managed Network Services

Smartworld have proven expertise in networking applications, functions and services that enable enterprises to outsource and remotely operate, monitor and maintained their environments. Our Managed Network services range from: WAN and LAN lines, WAN (SD-WAN) connections, virtual network services, WAN optimization, unified messaging, network administration, managed security firewalls and virtual private networks (VPNs).
RESOURCE OUTSOURCING

Resource Outsourcing

Smartworld numerous Resource outsourcing engagements have helped us gain expertise and provide associated benefits to our clients by reducing costs and streamlining overheads management. Smartworld services include recruiting, training, & development, overseeing organizational structure and staffing requirements, tracking department objectives, goals and strategies and conducting employee orientation programs.
MANAGED CALL CENTER HELPDESK

Managed Call Center/Helpdesk

Smartworld Managed Call Center/Helpdesk organizes client's communication to help businesses respond to customers more quickly and effectively. The service allows support teams to offer the best possible experience to customers. The services ensure to unify all of support channels into one place, gain insight into how support agents are doing, learn about what customers care about through tagging and analytics, proactively help customers with a knowledge base, automate tasks to scale your team and create context around a customer’s journey.
CONSULTANCY SERVICES

Consultancy Services

Smartworld expertise and deep tech background help create a comprehensive IT strategy for a digital and technological transformation of organizations that align with business objectives. The offerings improve and optimize IT architecture, create tech-driven digital strategy, enhance operations planning and effective execution of outlined IT strategy.
IT SERVICE MANAGEMENT

IT Service Management

Smartworld IT service management (ITSM) enables our clients to maximize business value from the use of information technology by taking responsibility for the associated costs and risks. We work across the whole lifecycle of service management, from the original strategy, through design, transition and into live operation. Our service ensures lower IT operations cost, minimal service outages, well-defined, repeatable, and manageable IT processes, efficient analysis of IT problems to reduce repeat incidents, improved efficiency of IT help desk teams, clear expectations on service levels and service availability, risk-free implementation of IT changes and better transparency into IT processes and services.
TECHNICAL SUPPORT

Technical Support

With a combination of superior technology, integration and service delivery, Smartworld technical services and solutions enable organization to become smarter and more efficient, whilst minimizing management and maintenance.
Smartworld expertise includes structured cabling, fiber optic cabling, blown fiber, pre-terminated cabling systems, small power, intelligent patching and intelligent infrastructure management. The services includes design & consultancy, project management, health & safety consultancy, fully equipped demonstration & pre-staging facility, installation and commissioning and maintenance & support.
PREVENTIVE MAINaTENANCE

Preventive Maintenance

Smartworld undertakes preventive maintenance (PM) contracts to ensure client IT infrastructure maintenance is regularly done and be assure asset uptime, performance and prevent them from failing. The solution includes time-based PM for critical IT assets that have severe impact in the event of a breakdown and usage-based PM for IT assets after certain uptime.

Differentiators

Premium Services

We provide services that support clients across all stages of their IT journey.

Expertise

We have deep technical expertise in our areas of focus.

Support

We provide local in-country support services.

Capabilities

We have bi-lingual language capabilities.

Management

We manage multi-vendor and multi-demographics environments.

Delivery

We deliver on-time and SLA assurance.
Customers